TRANSFERRING PLAN

As soon as you notify your prior recordkeeper of your intent to change providers, your assigned installation contact (IC) can contact them to obtain the instructions needed to complete the transfer.

• As soon as possible, complete and email this letter to your prior recordkeeper, with your IC copied on the email Prior Recordkeeper Letter

Your (IC) is your main point of contact and project manager during onboarding and sets up this initial call to:

• Orient you to the next phase of onboarding and the cadence of tasks and communications you can expect

Your plan website is where you'll handle ongoing administration of your plan.

• Following the initial call, you'll receive an email from donotreply@ascensus.com with a link to register your account. Please register your account within 72 hours of receiving the link, otherwise the link will expire.

Your IC works with your prior recordkeeper to assist in obtaining instructions for the transition to Ascensus, and also confirms the transition timeline.

• Your IC will explain what's needed from you during this step, including any paperwork that's required for the transfer.

Your IC will explain which employee census information is required and how to provide it.

• Add all necessary data using the Census Template.
  • Be sure to include employee workplace email addresses. This assists us with delivering plan-related communications to your employees.
  • For details on the requested information, refer to the Census Instructions.
  • If your plan is using actual hours to track eligibility, this flyer provides helpful information on Secure 2.0 Long Term Part Time (LTPT) provisions.
• Send this sensitive data via our secure messaging system. 
  
  • Following your initial call, we will send you an email from this system; to access it, you'll need to set up an account.
  • Once logged in, reply to our email with the files and it will be secure.

We're generating everything you’ll need to share required disclosures and notices with your employees.

• Once they're ready, your IC will send you instructions on how to access and deliver the required notices to all active and terminated employees with a balance.

We're preparing all the transition-related plan documents and agreements you need to review and sign.

• Your IC will let you know when they're ready to review, and you'll receive an email from Document Delivery (Sertifi), our electronic signature site, that will include a link to access the documents.
• Your IC will also deliver additional agreements or documents required for any optional services selected for your plan.

During the blackout phase, no changes or transactions will be accepted from your prior recordkeeper while they transfer assets and records to Ascensus. Once all assets and reports are received, we’ll reconcile and prepare them for investment.

Your plan installation is complete and the plan is officially live! Your employees can access the employee website, READYSAVE^TM mobile app, and Participant Services.

• We notify you and provide you with flyers to share with participants to announce the plan is live and remind them how to access their account online.
• You will receive a link to a confidential survey about the installation process, meeting deadlines and deliverables, and your overall experience. Your feedback helps Ascensus identify the strengths of the onboarding process and where we can improve—and is a valued element of our commitment of service to you and other employers.

Your Client Service Team, who will support you in running your plan going forward, contacts you for introductions and a demonstration of your plan website.

Your payroll consultant contacts you when it's time to make your first payroll submission and can walk you through it if you need any assistance.